Shipping policy

Shipping

All products are delivered the same day if ordered before 4 PM. For all products ordered after 4 PM will be delivered the next day.

Currently, we deliver to Kuwait & GCC countries.

Policy

We have a 12 months warranty for the Zill Coffee machine, which means you have 12 months after receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zillcoffee.com. 

You can always contact us for any return questions at info@zillcoffee.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like coffee capsules

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.